SCALA ASSISTANCE came onto the market in 2007, bringing for the first time in Romania the concept of online sale of Romanian vignettes. The company benefits from a multinational presence, continually invests in the development of its sales network, retail and corporate, and is concerned with diversifying the services according to the needs of its consumers. At present, our company owns 301 authorized sale points and is present in Romania, Hungary, Bulgaria, the Republic of Moldova.
The vignette distribution activity of our company is authorized by the National Company of Administration of Road Infrastructure (C.N.A.I.R. S.A.) by Contract no. 93/17339 of 27.08.2007 renewed.
SCALA ASSISTANCE is the only company in Romania which has as main activity the issuance and distribution of vignettes for the use of national roads and highways from Romania.
The selling of vignettes is made through the following sales channels:
- services provided by the website roviniete.ro;
- own corporate sales division;
- a wide range of strategic partnerships.
The basic principles of our company are focused on delivering quality services to the smallest details, on prompt responsibility towards clients demands, on assuming the commitments regarding vignette delivery and a continuous improvement of the quality of services.
Among our clients there are leading companies in the field of transport, but also in many other fields. This development was made possible due to the methods, the strategy adopted and the streamlined ordering procedure.
In order to provide services of the highest quality to our customers, we have implemented a management system oriented towards continuous improvement of performance, which comply with ISO 9001: 2008 - common language in terms of quality in more than 160 countries and 800 000 organizations.
Thus, starting 2012, Scala Assistance activity, more specifically the issuing of Romanian vignettes, is ISO 9001:2008 certified, which confirms the existing of best practices within the organization and facilitates a sustainable development in a competitive business environment.
Our company is the only one in Romania that has ISO 9001:2008 certification for issuing the Romanian vignettes.
Having available a competitive management system, based on the involvement of the entire team, we successfully respond to the high demands of our customers and honor undertaken commitments in an efficient, transparent and flexible manner.
Our policy focuses on stated activities, on carrying them out in the spirit of continuous improvement, on developing a working procedure to meet the requirements of our customers.
We apply the anticipatory strategy. By it we can determine future market developments and strategic decisions.
Our company values are:
- RESPECT - towards employees, customers, suppliers, investors;
- INTEGRITY - we behave with honesty and seek to achieve professional and ethical standards as high as possible;
- RESPONSIBILITY – we build reliable and responsible relations with all our customers and suppliers, so as to meet their needs and demands;
- EXCELLENCE - we constantly strive for performance and quality through: permanent education and professional development, customer satisfaction, innovation, teamwork.
The motto of Roviniete.ro, "Simplify your way!" is the motto of our company. We believe that, through the services we provide to our customers and companies with which we collaborate, we succeed to simplify processes related to the acquisition and management of the road tolls.
List of C.N.A.I.R. S.A. authorized vignette selling points AUTHORIZED SCALA ASSISTANCE SELLING POINTS